Question 1

How do I start using Dwarkasai CRM?

Accepted Answer

Sign up in under a minute — you get 15 days of full access, no credit card required. Add your technicians and start logging complaints on day one.

Question 2

Do you offer onboarding help?

Accepted Answer

Yes. Every new dealer gets free onboarding help on WhatsApp — we help you import customers, set up technicians and configure WhatsApp / review templates.

Question 3

Can I switch plans later?

Accepted Answer

Yes. You can upgrade or downgrade any time from the Plans page. Upgrades take effect immediately.

Question 4

What payment methods do you accept?

Accepted Answer

We accept UPI, credit/debit cards, net banking and wallets via Razorpay. A GST invoice is sent after every payment.

Question 5

Is my customer data safe?

Accepted Answer

Yes. Data is stored on encrypted cloud infrastructure with row-level access control and daily backups. Only your dealership can access your data.

Question 6

How do I get support?

Accepted Answer

Email dwarkasai34@gmail.com, call +91 95157 92395 during business hours, or ping us on WhatsApp — we usually reply within an hour on working days.

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