Terms & Conditions

By creating an account, subscribing to any plan, or accessing the Service in any way, you confirm you have read, understood and agreed to be bound by these Terms and our Privacy Policy.

You must be at least 18 years old and legally capable of entering into a binding contract under Indian law. If you register on behalf of a company or firm, you confirm you have authority to bind that entity.

You must provide accurate, current and complete information during registration and keep it updated. You are responsible for all activity under your account and for keeping your password confidential. Notify us immediately at dwarkasai34@gmail.com if you suspect unauthorised access.

Every new dealer account gets a 15-day free trial with access to Starter features. No payment method is required to start the trial. At the end of the trial, access is limited until you subscribe to a paid plan.

Paid plans are billed monthly in Indian Rupees (INR) via Razorpay. Current prices:

• Starter — ₹99 / month
• Professional — ₹199 / month
• Premium — ₹299 / month

Applicable taxes (GST) are charged additionally where required. Prices may change with 30 days' notice.

Subscriptions renew automatically at the end of each billing cycle using the payment method on file. You authorise Razorpay to debit the applicable amount every cycle until you cancel. You will receive a payment confirmation on every renewal.

All payments are processed by Razorpay. You must comply with Razorpay's terms. We do not store your full card / UPI credentials. Failed payments follow the retry schedule described in the Refund & Cancellation Policy.

You may upgrade or downgrade your plan at any time from the Plans page. Upgrades take effect immediately and are billed pro-rata. Downgrades take effect at the end of the current billing cycle. Some Premium-only data (like GPS logs) may become read-only after a downgrade.

You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle — you continue to have paid access until that date. See our Refund & Cancellation Policy for details.

We may suspend or terminate accounts that: (a) fail to pay after repeated retries, (b) violate these Terms or acceptable use, (c) are used for fraud, spam or illegal activity, or (d) put our infrastructure or other users at risk. Where possible we notify you first and give a chance to fix the issue.

You own all data you enter into the CRM — customer records, complaints, technicians, payments, invoices. We act only as a processor. On request we will export your data in CSV/JSON and delete it, subject to legal retention requirements.

You agree not to:

• Use the Service for illegal activity or to violate any law.
• Send spam or unsolicited marketing messages to your customers.
• Attempt to reverse engineer, scrape, or overload the Service.
• Share your account credentials with third parties outside your business.
• Upload viruses, malware, or infringing content.
• Resell the Service without a written partner agreement.

The Dwarkasai CRM platform, brand, logo, source code, designs and documentation are the exclusive property of Dwarkasai CRM and protected by Indian and international copyright laws. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Service — nothing more.

To the maximum extent permitted by law, our aggregate liability for any claim arising from your use of the Service is limited to the amount you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, special or consequential damages, including lost profits, revenue or data.

We target 99.5% monthly uptime but do not guarantee uninterrupted service. Planned maintenance is announced in advance. We are not liable for downtime caused by third-party providers, force majeure events or issues outside our reasonable control.

Your privacy is important. Our collection and use of personal data is described in our Privacy Policy, which is part of these Terms.

We may update these Terms from time to time. Material changes will be notified by email and in-app notice at least 15 days before they take effect. Continued use of the Service after the effective date means you accept the updated Terms.

These Terms are governed by the laws of India. Any dispute arising from these Terms or the Service is subject to the exclusive jurisdiction of the courts at Chandrapur, Maharashtra, India.

Questions about these Terms:
Email: dwarkasai34@gmail.com
Phone: +91 95157 92395
Business hours: Monday – Saturday, 9:00 AM – 7:00 PM IST