Refund & Cancellation Policy

All Dwarkasai CRM plans are billed monthly in Indian Rupees (INR) through Razorpay Subscriptions. You are charged on the day you subscribe, and on the same date every month thereafter until you cancel.

Because Dwarkasai CRM is a digital service delivered instantly upon payment, all subscription fees are non-refundable once payment is successfully collected. This includes:

• Monthly renewal charges (Starter / Professional / Premium).
• Upgrades billed pro-rata mid-cycle.
• Charges for months you did not actively use the platform.

We strongly recommend using our 15-day free trial before subscribing.

You can cancel your subscription at any time from the Plans page inside the CRM. Cancellation takes effect at the end of your current billing cycle — you continue to have full paid access until that date, and no further amount is debited after that.

Cancelling a subscription does not delete your account or data. You can resubscribe any time to regain full access.

Trial users are not charged during the trial period. No credit card is required to start the trial. If you don't subscribe before the trial ends, your account is simply paused — you can subscribe later without losing your data.

If a scheduled renewal payment fails (insufficient funds, expired card, bank decline etc.):

• Razorpay automatically retries the charge over the next few days.
• We notify you by email and in-app to update your payment method.
• If payment still fails after all retries, your subscription enters a "halted" state and premium features are locked until you make a manual payment.
• Your data is retained for at least 90 days so you can reactivate without loss.

Subscriptions renew automatically at the price displayed on your Plans page at the time of renewal. If we change the price, we will notify you at least 30 days before the new price applies, and you can cancel before renewal if you don't wish to continue.

In rare cases (e.g. a duplicate charge, a technical error on our side, or a failed service delivery), we may issue a refund at our discretion. To request such a review, email dwarkasai34@gmail.com within 7 days of the disputed charge with the transaction ID. Approved refunds are credited to the original payment method within 7–10 business days.

Before raising a chargeback with your bank, please contact us first — most issues can be resolved directly. Unjustified chargebacks may result in immediate account suspension and recovery of the disputed amount plus processing fees.

For any billing question — a failed payment, a wrong charge, an invoice request or a refund review — please contact us:
Email: dwarkasai34@gmail.com
Phone: +91 95157 92395
Business hours: Monday – Saturday, 9:00 AM – 7:00 PM IST

We aim to respond to every billing query within 1 working day.